Frequently Asked Questions

Everything you need to know about your mfpen order.

Where does mfpen ship to?

We offer worldwide shipping. Delivery times and costs vary depending on your location, with standard and express options available at checkout.

What is your return policy?

You can return your order within 14 days of receipt. Items must be in original condition with all tags attached. Please note that return shipping costs are the responsibility of the customer.

How do I find my size?

Our garments often feature a relaxed or oversized fit. We provide detailed measurements for each product on the 'Size Guide' section of the product page to help you find the perfect fit.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Are duties and taxes included?

For orders within the EU, VAT is included. For international orders outside the EU, duties and local taxes may be applied by your local customs office and are not included in the final price.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to follow your parcel's journey.